Conflict Management and Problem Solving
AIM OF THE TRAINING
Giving techniques of peaceful resolutions of conflicts faced in business sector and on daily basis and making participants gain these skills. This includes the peaceful resolutions, and dialogues and even in some cases instead of applying to the court disputes can be handled by dialogues. This is one of the most important problem solving techniques which saves time, energy and money.
CONTENT OF THE TRAINING
• Defining problems
• Similar structures of problems: locks
• Reaching fundamental reasons of problem
• Defining sides (positions and necessities)
• From positions to necessities
• Creating alternatives
• Win / win solutions (both sides win)
• Reaching a mutual agreement and documenting the agreement