Total Quality Management

AIM OF THE TRAINING

Explaining the importance of the concept of Total Quality; and aiming to increase its contribution to institutions. Providing that Total Quality Management should be perceived as a life philosophy not just a system.

CONTENT OF THE TRAINING

• Introduction of Quality concept
• Introduction of the concept of "Total Quality Management "
• Forming the fundamental quality framework
• Forming the leadership conscious regarding the quality concept
• Determination of the mission and vision of the institution by the workers
• Training of team working and intra- institutional communication
• Change management and total quality
• Six keys in "Total Quality Management"
• Finding and evaluating system mistakes
• Setting up an advice evaluation system
• Preparation of work definitions and setting up a self-control system
• Evaluation of "Total Quality Management System" and commenting on the final step
• Introduction of ISO 9000 standards