One Hundred Percent Customer Satisfaction
Reaching to the maximum point of Customer Satisfaction by improving the relations with customers who are the most important sources of companies before and after the sales
CONTENT OF THE TRAINING
• Who is customer?
• What does a customer want?
• Approaches of Service - oriented organizations to customers and its deficiencies
• Customer types and behavior manners
• Communication with customers
• Body language in communication with customers
• Persuasion and obtaining of the customer
• Customer complaints and coping ways